Erving
Goffman: “The presentation of self in everyday life.”
Goffman
observed that face had to do with the ‘positive social value’ that we like to
maintain in social interactions. Linguistic studies of face focus on the way in
which we use language to acknowledge the fact that people have face ‘needs’. 
Brown and
Levinson’s model (1987) claims to provide a universal account of how face-work
operates. Suggests there are 2 distinct types of face ‘positive’ and
‘negative’. Positive face reflects our desire to be accepted and liked by
others. Negative face reflects our wish to have the freedom to do what we want
and to have independence.
Face
threatening acts (FTA’s): insults, expressions of disapproval which can harm
the addressee’s positive face. Requests can also be face-threatening.
If some
actions might be interpreted as a threat to another’s face, the speaker can say
something to lessen the possible threat- face saving act (FSA). 
On and off record:
- On record: “give me a pen,” “Lend me your pen,” Mitigating devices to soften the demands: ‘would you,’ ‘please,’ etc…
 
- Off record: “Uh, I forgot my pen,” “Hemm, I forgot where I put my pen.” These statements can be ignored.
 
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